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Student Tech Support Information

With so many of our students bringing district chromebooks to school, we want to make sure parents know the process for requesting service if needed.

  1. If a student needs support, he/she should fill out a Student Chromebook Support Form linked on all of the Google Classrooms and on the school website under Students. Being logged on to the school google account is required to access the form.
  2. The information in the form will be sent to Mrs. Stasak, our Middle School Computer Resource Teacher. She will reply to the student at his/her school gmail account. She will offer suggestions to fix the issue or, if it needs service, she will tell the student to take the chromebook to the office and give it to building admin secretary (enter the name for your building).
  3. The chromebook in the case will be sent through inner office and the student will be allowed to use a loaner chromebook AT SCHOOL. It will be the student’s responsibility to pick it up each morning from the office and return it at the end of the day.
  4. When the chromebook has been repaired, it will be delivered back to the school for the student to pick up.
  5. If the family purchased insurance, the first repair is free and all additional repairs carry a deductible. Deductible invoices or repair invoices, for those that did not choose insurance, must be paid before the repaired chromebook is returned.
  6. If a student with a personal chromebook has a network issue, the same form can be used. We are not able to fix physical problems with personal devices and loaner chromebooks will not be provided.